Legal · SEBI/AMFI Disclosure
Investor Charter
For Mutual Fund Distributors · Last updated: 6 August 2026
This Investor Charter is published in line with SEBI's guidelines requiring registered intermediaries, including Mutual Fund Distributors (MFDs), to disclose their vision, services, investor rights, and grievance redressal mechanism in a clear and accessible format.
Vision and Mission
Vision: To help investors make informed, well-understood financial decisions, and to invest with knowledge and safety.
Mission: To provide clear, honest guidance and efficient service to investors in mutual fund distribution, while promoting financial literacy and protecting investor interests, in accordance with SEBI and AMFI regulations.
Details of Business Transacted
Manan Dua is an AMFI-registered Mutual Fund Distributor (ARN: ARN-365491, valid until 19 July 2029), certified under NISM Series-V-A (Mutual Fund Distributors). In this capacity, the following business is transacted with investors:
- Distribution of mutual fund schemes across multiple Asset Management Companies (AMCs), on a Regular Plan basis (as required for distributors under SEBI regulations)
- Assistance with completion of Know Your Customer (KYC) formalities
- Assistance with mutual fund transactions — purchases, redemptions, switches, and SIP set-up — on behalf of investors
- Providing scheme-related information, account statements, and updates relevant to an investor's existing holdings
Commission is received from AMCs for schemes distributed, as disclosed under the AMFI Code of Conduct for Mutual Fund Distributors. Manan Dua does not deal in Direct Plans, in accordance with SEBI's regulatory framework for distributors.
Commission Disclosure: As an AMFI-registered Mutual Fund Distributor, Manan Dua receives commission from Asset Management Companies (AMCs) for the Regular Plan mutual fund schemes distributed. Since 2018, SEBI has prohibited upfront commissions industry-wide; distributor compensation is now earned almost entirely through trail commission — a recurring percentage of the client's invested amount, paid by the AMC (not by the client directly) for as long as the investment is held. Trail commission rates typically range from approximately 0.20% to 1.00% annually for equity schemes, 0.10% to 0.80% for debt schemes, and 0.05% to 0.25% for liquid and index schemes, though exact rates vary by AMC, scheme, and category, and are set by each AMC in line with AMFI and SEBI norms. Scheme-specific commission rates applicable to a client's portfolio are available on request. For the code governing distributor conduct and commission practices, refer to the AMFI Code of Conduct for Mutual Fund Distributors.
Services Provided to Investors
- Guidance on selecting mutual fund schemes appropriate to your stated financial goals, time horizon, and risk profile
- Support with onboarding, KYC, and ongoing account servicing
- Periodic portfolio reviews and updates on schemes you are invested in
- Investor education through content shared via this website, newsletter, and social media channels
Rights of Investors
- Right to receive services in a fair, transparent, and non-discriminatory manner
- Right to know all commissions, charges, or fees applicable, and how they are received
- Right to receive timely and accurate information about the mutual fund schemes you hold
- Right to privacy and confidentiality of your personal and financial information
- Right to a fair and timely grievance redressal process
Expectations from Investors
- Completing KYC formalities accurately and keeping details updated
- Reading scheme-related documents (SID, KIM) carefully before investing
- Verifying the ARN of any mutual fund distributor before transacting
- Providing accurate information about your financial goals, income, and risk appetite
- Monitoring your investments periodically and raising concerns promptly, if any
Grievance Redressal Mechanism
If you have a complaint or grievance, it will be addressed through the following escalation steps:
- Step 1 — Direct contact: Write to us at contact@manandua.in with details of your complaint. We aim to acknowledge your complaint promptly and work towards resolution directly, or in coordination with the concerned AMC where relevant.
- Step 2 — SEBI SCORES: If your complaint is not resolved to your satisfaction, you may lodge it with SEBI through the SCORES portal (SEBI Complaints Redress System) at scores.sebi.gov.in.
- Step 3 — Online Dispute Resolution (ODR): For unresolved disputes, you may also access the SEBI-mandated Online Dispute Resolution mechanism through the Smart ODR portal at smartodr.in, which offers online conciliation and arbitration.
Indicative Timelines
| Stage | Timeline |
|---|
| Acknowledgement of complaint | Within 2 working days of receipt |
| Resolution / final response | Within 7–10 working days of receipt* |
| Escalation to SCORES if unresolved | As per SEBI's SCORES timelines |
*Where a complaint requires coordination with an AMC or third party, resolution may take longer, and you will be kept informed of progress.
Dos and Don'ts for Investors
Do
- Deal only with SEBI-registered intermediaries and AMFI-registered distributors; always verify the ARN
- Read all scheme-related documents before investing
- Keep your KYC details updated and monitor your folio statements regularly
- Ask questions about commissions, charges, and risks before investing
Don't
- Don't invest based on unsolicited tips, assured or guaranteed return promises, or social media hype
- Don't share your login credentials, OTPs, or transaction passwords with anyone, including your distributor
- Don't make payments to a distributor's personal account — all mutual fund payments should be made directly in favour of the scheme or AMC
- Don't hesitate to escalate a grievance if it isn't resolved satisfactorily at the first level
Useful Investor Resources
Note: SEBI prescribes separate Investor Charter formats for Mutual Fund Distributors and for Registered Investment Advisers. This charter follows the format specified for Mutual Fund Distributors. It is reviewed and updated periodically to reflect any regulatory changes; for the most current version of SEBI's requirements, visit sebi.gov.in.